Help center
How Comeback works, how to set it up, and what to do when something looks wrong. Can’t find an answer? Email oguz@tansolutions.org.
Before launch. Comeback isn’t on the Shopify App Store yet. These articles describe the app as built for its first release; details can still change before it’s listed.
Set up
- Getting startedWhat Comeback does, what to check before installing, and the setup steps.
- Enabling New Customer AccountsWhy the return and exchange flow needs New Customer Accounts, and how to switch.
- Enabling store creditHow Comeback uses Shopify’s native store credit, the fees to know about, and bonus credit.
- Legacy customer accounts: what still worksWhat still works on legacy customer accounts, and how to unlock returns and exchanges.
Returns and exchanges
- Rules per region groupWindows, resolutions, fees and final-sale rules for the EEA, UK, US and the rest of the world.
- How exchanges workThe order customers see options in, size swaps, other products, and Receive & resolve.
- Serial-returner flag and block listFlag frequent returners and blocked customers for your review. Nothing is declined automatically.
EU withdrawal
Billing, data and fixes
- Plans & billingPlans, what happens over your monthly cap, trials, annual billing, downgrades and cancelling.
- Uninstalling & data deletionWhat to export first, and how and when your data is deleted after you uninstall.
- TroubleshootingFixes for a missing button, missing store credit or exchange options, and unmatched withdrawals.