The plans
| Free | Starter $19/mo | Growth $49/mo | Pro $99/mo | |
|---|---|---|---|---|
| Path A auto-approved requests/month | 10 | 100 | 400 | 2,000 |
| EU withdrawal form (Path B) | Unlimited | Unlimited | Unlimited | Unlimited |
| Variant-swap exchanges, store credit, refunds | Yes | Yes | Yes | Yes |
| Other-product exchanges, store-credit bonus | — | Yes | Yes | Yes |
| Region groups with separate rules | 1 | 4 | Unlimited | Unlimited |
| Serial-returner flag & block list | — | Yes | Yes | Yes |
| Analytics history | 30 days | 12 months | 12 months | 24 months |
| Restocking/shipping fees, CSV export, multiple alert recipients | — | — | Yes | Yes |
| First access to new features, included at no extra cost | — | — | Yes | Yes |
| Support | Email, 2 business days | Email, 1 business day | Email, 1 business day | Same business day |
All plans include the EU withdrawal form, free and unlimited. If that ever changes, we'll tell merchants first.
What "over your plan's cap" actually means
We never block requests, and we never charge you for going over. If your store exceeds its monthly Path A request allowance, further requests that month simply route to manual review instead of auto-approving — you'll see a dismissible banner suggesting an upgrade, and that's it. There's no overage bill, no automatic plan change, and Path B is never affected by any cap.
Trial and billing mechanics
- Paid plans include a 14-day free trial.
- Annual billing, where offered, is 10× the monthly price (2 months free).
- All billing runs through Shopify's own App Pricing — we never handle your card details, and you can change or cancel your plan at any time from Shopify's billing screen without contacting us.
- We never upgrade your plan automatically. If you're approaching a limit, we'll tell you — the decision to upgrade is always yours.
Downgrading
If you downgrade from a plan with more region groups than your new plan supports, the extra groups' rules are kept but made inactive — we'll show you exactly which rules will apply before you confirm the downgrade, so nothing changes silently.
Cancelling
Cancel any time from Shopify's app-billing screen. See Uninstalling & data deletion for what happens to your data.