Guides

Answers to specific questions merchants search for, each one sourced and dated. Comeback is mentioned only where it’s genuinely relevant.

All guides

Exchanges instead of refunds on Shopify: what's actually nativeWhat Shopify's built-in self-serve returns can and can't do for exchanges, the manual workaround merchants use today, and what a returns app adds.
EU withdrawal button for guest orders: what the law actually requiresWhat Directive (EU) 2023/2673 and § 356a BGB require for an EU withdrawal button, and why that means guest checkout too, checked against the primary legal text.
The Shopify Customer Account API deadline for returns apps (1 December 2026)What Shopify's 1 December 2026 Customer Account API rule for returns apps requires, who it affects, and the stated consequence, sourced from shopify.dev.